Booking Policy
At Beautiful Luxe Hair Company, we value your time as much as you value ours. The following policies help us maintain a professional, efficient and enjoyable experience for every client.
BOOKING & DEPOSITS
A reservation deposit is required to secure your appointment and will be applied to your final service total. We uphold a 24-hour scheduling courtesy policy. Please input the name of the person being serviced at the time of booking or in the appointment notes.
SERVICE SELECTION AND PREPARATION
Clients are responsible for selecting the appropriate service for their needs. If an incorrect service is selected and the appointment time does not allow for correction, the appointment may need to be canceled or rescheduled.
Please arrive with clean, detangled hair unless otherwise stated within your selected service. Additional fees may apply for detangling or preparation that exceeds the standard service time when a detangling service was not added at the time of booking.
NAIL AND EXTENSION SERVICE PREPARATION
Clients receiving nail services must arrive ready for their scheduled appointment, as we do not work over another nail technician's existing work. If removal is needed, a soak-off service will be required before your appointment can proceed.
ARRIVAL AND LATE POLICY
Clients should arrive no more than five minutes before their scheduled appointment time.
Arrivals 10 or more minutes late will incur a $15 late fee.
Arrivals 20 or more minutes late may result in appointment cancellation and deposit forfeiture.
CANCELLATIONS AND RESCHEDULING
Each appointment may be rescheduled once with a minimum 24-hour notice. Any additional rescheduling requests will result in cancellation of the appointment, forfeiture of the deposit and the requirement to secure a new appointment with a new deposit. Same-day cancellations will result in the loss of your deposit.
SALON ENVIRONMENT
To maintain our serene atmosphere, we welcome only clients receiving services. Please refrain from bringing children or additional guests to the appointment. This allows us to provide the focused, luxurious experience you deserve.
Failure to comply will result in cancellation of the appointment, and you will have to reschedule.
WALK-IN AVAILABILITY
Beautiful Luxe Hair Company is primarily an appointment-based salon. Walk-in availability is limited and not guaranteed. Clients interested in walk-in services are encouraged to call the salon before arriving to confirm availability.
OUTSIDE PRODUCT POLICY
To ensure the safety, consistency and quality of services provided at Beautiful Luxe Hair Company, clients may not bring outside hair or scalp products to their appointment.
The only exception is for products prescribed by a licensed medical professional. The product must remain in its original packaging, clearly display the client's name and be used solely as directed by the prescribing professional.
Beautiful Luxe Hair Company reserves the right to decline the use of any outside product that does not meet these requirements or may compromise service results or safety.
REFUNDS
Reservation deposits are applied toward the final service total and may be refunded in full when an appointment is canceled at least 24 hours before the scheduled appointment time.
CLIENT BOOKING AGREEMENT
By submitting a booking and reservation deposit, I acknowledge that I have read and agree to the Beautiful Luxe Hair Company Booking Policies. If I am dissatisfied with a service, I agree to contact Beautiful Luxe Hair Company directly by phone or email within 24 hours of the service being rendered. I understand that I am responsible for selecting the appropriate service for my hair needs and agree not to hold Beautiful Luxe Hair Company, its staff members or stylists responsible if I schedule an incorrect service. Submission of a booking and deposit constitutes electronic acceptance of these terms.
We thank you for your understanding as we strive to deliver an unparalleled level of service and attention to each valued client.